Real questions. Straight answers.

That's not a problem — that's my favorite kind of job. Most of my customers have no idea what's in there. You don't need to know anything before I show up. Not knowing is literally the thing I fix.

Yes. Drop ceilings, walls, tight closets, the weird space above the bathroom — if your cable runs through it, I go where the cable goes. That's the job.

One guy, on purpose. You talk to the same person who answers your email, shows up at your door, and does the work. Nothing gets lost between a salesperson, a dispatcher, and a tech — because they're all me.

Really free. I drive out, I look at your setup, I tell you what I see in plain English, and you get a quote. If you don't move forward, you've lost nothing and you know more about your own building than you did before.

No — and honestly, part of my job is the opposite. Bill consolidation means I look for things you're paying for that you shouldn't be. If something in your closet isn't worth fixing, I'll say so. My business runs on you trusting me enough to call again, not on one padded invoice.

Not at all. I work alongside whoever you've got — no judgment, no turf war. Usually I handle the physical stuff nobody else wants to touch, and everyone's relieved.

That's one of my favorite calls, because it almost always has a physical cause — a damaged cable, a bad termination, a switch from 2009 hiding somewhere. Remote IT support can't see those things. I can, because I'm standing in the room.

Yes to both — with two things you should know up front.

The money: emergency work begins at $200 an hour with a 2-hour minimum, and after-hours work runs higher than my usual rates. I run on a schedule, and the businesses on it are counting on me to show up when I said I would — getting me out to you on a whim means putting someone else's job on hold, and that has to be compensated accordingly.

The tricky part, and I'd rather say it here than at your door: I can't guarantee an emergency fix. If I don't know what I'm walking into, I can't know whether it's fixable on the spot — that's the nature of emergencies; they're the problems nobody saw coming. What I can guarantee: I show up, I tell you exactly what I'm looking at in plain English, and nothing keeps running without your say-so. If things are on fire right now, hit the red button up top and call me.

My primary area is Broward, Miami-Dade, and Palm Beach, and I also cover Collier and Monroe. If you're near the edges, ask anyway — the answer is usually yes.

Nothing. Seriously. Don't clean the closet — I want to see it exactly as it is. If you happen to know where the closet is, that's a head start.